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Starting an IT service business in Poland.



tomldac   Aug 31, 09, 18:08 /  #
I recently moved to Poland and want to set up an IT computer service/repair business, any suggestions on business models what people are looking for in terms of IT, etc?

ss13Threads: 2
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Joined: May 15, 08
  Sep 1, 09, 20:37 /  #
Hi tomldac,

Please drop me a mail at: sps.strategy.consulting@gmail.com

I may be able to help you conceptualize and develop your idea and than launch it off.

Cheers
pandaThreads: -
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Joined: Aug 23, 09
  Sep 1, 09, 21:47 /  #
hey tomldac,

What city are you planning on opening your buiesness. Email me at plboczon@gmail.com

Peter B.
delphiandomineThreads: 42
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  Sep 2, 09, 02:36 /  #
Do you speak Polish?

In my opinion, the marketplace is saturated with such businesses. You might be able to get a niche if you can deliver incredibly fast turnaround times and back it up, as many of these companies have a dreadful attitude towards actually getting the things repaired quickly.

If you don't speak Polish, forget it. It's simply not a business that you can do without the language.
ss13Threads: 2
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Joined: May 15, 08
  Sep 2, 09, 16:48 /  #
delphiandomine:
If you don't speak Polish, forget it. It's simply not a business that you can do without the language.

Not necessarily true – depends exactly what type of IT business they want to start…
pandaThreads: -
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  Sep 3, 09, 20:49 /  #
ss13 is right, He could easily start a business and use polish/english people to run the store and customer support.
If i was a client and need IT help, i would look for quick cheap and good repiars, using parts that wont die in a week or of low parameters then what i had.
Good true advice on what to buy for my needs.
And you should treat me like a computer is an alien ;)

Most people who would come to you for help are not computer talented in the hardware department or advance OS operations, I treat the people i help with computers like they haven't even touched it before. Like my gf and her friend always say when im fixing there comps, "speak English please".
Then i know to slow down and use words like slurp-slurp fr describing a usb drive to there mom :)
Or writing instruction on how to reset a program with out restart.

I think your best market would be quick fixes and data loss recoveries, these people need the most. and some home to home setup help or course for a fee.
delphiandomineThreads: 42
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  Sep 4, 09, 01:41 /  #
panda:
ss13 is right, He could easily start a business and use polish/english people to run the store and customer support.

It depends on what he wants to do. From the sounds of things, he wants to set up a small company - in which case, it's pointless if he can't communicate.

panda:
If i was a client and need IT help, i would look for quick cheap and good repiars, using parts that wont die in a week or of low parameters then what i had.

No no no. This is what's wrong with the entire IT repair/sevice industry in Poland - people promise quick, cheap repairs and then can't deliver. It's far more important to deliver on what you promise - if you tell someone "two weeks, guaranteed, or you pay nothing" - then you'll get business. It's also incredibly difficult to use good parts and yet a cheap price.

panda:
And you should treat me like a computer is an alien ;)

NO. This is the other big problem in Poland - treating the customer like an idiot. The 'specialist' IT sales places are absolutely dreadful for this - and they're always prone to sulking if you walk in (especially if you're female!) and tell them exactly what you want.

panda:
I think your best market would be quick fixes and data loss recoveries, these people need the most. and some home to home setup help or course for a fee.

And for this, he'll need Polish.

Incidentally, there's no money in quick fixes. Everyone and their dog is doing this in Poland - if he's got the money, then it makes sense to go into more high end things - such as guaranteed 24 hour repairs and so on for businesses where time is money. There's just no point trying to compete with people who will work for 5zl an hour.
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  Sep 21, 09, 17:37 /  #
Well good points, but just started a computer servis buisness out of my house, i get lots of call to help with installations and repairs throught internet (its one of my free offers) and then they use me for there friends who need help and usally buy computers from me and ask me to go to saturn of media market with then and give advice. I charge 10zl for an hour and free over the internet help (with remote computer). and ive been pretty busy this week and will be for a while.
delphiandomineThreads: 42
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  Sep 21, 09, 18:57 /  #
panda:
I charge 10zl for an hour and free over the internet help (with remote computer). and ive been pretty busy this week and will be for a while.

The thing is, 10zl an hour isn't bad money if you don't have much rent/any rent to pay and can live according to how many Poles live. But if you're from the West and want to have at least an okay lifestyle, you'd have to work 50 hour weeks (not including free assistance/travelling time/etc) in order to have a hope of a comparable lifestyle. It's just not realistic - even if you assume 2000zl, you'd be down to 1670zl after ZUS comes off and then 19% of that, so even if you can get creative with taxes, you'll still only get about 1400zl in the hand. For a foreigner, they'll struggle to live on such.
aoteg   Sep 29, 09, 22:25 /  #
Hi tomldac
if you would like to start this sort of company
have you thought of a strategy how your services would benefit your customers,
do you know what gap is missing in this industry/market in poland

Regards
aoteg

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