Moonlighting: I've been to restaurants in Krakow with my (Polish) girlfriend. the bill was entirely written in Polish, except a mention "service not included" in English. My friend told me "Don't give extra money for service, it IS included. This mention is just a tourist trap because they know that in anglo-saxon countries service is usually not included, and they're trying to get extra money from tourists, thinking they will pay an extra, but they're not supposed to do so." That would suggest to me that your friend is rather tight fisted. I have never been anywhere in Krakow where service is included and they have lied on the receipt. As for working in a restaurant, people do expect tips. Wages for waiting staff are around 6pln per hour and they make up the rest in tips.
As such I have always left a tip in restaurants. Taxis are extorsionate so I don't tip them. I tip the hairdresser but just to round it, same with the pizza guy.
Moonlighting: I told her "Take five ten". Then with a big smile she thanked me and gave me back a coin of 10 Gr! Obviously she had understood "Take fifteen". But I didn't say anything, as this would have been embarrassing both for her and me. Anyway it was just a tip once in a while so I wasn't upset at all. I'll just ensure everything is correctly understood next time. :-) For this situation, just say clearly how much you want the total to be...that's how most polish people did it with me.
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