Hotel Reservations for Warsaw, company only lets me book online!

nauczyciel	Edited by: Moderator May 10, 09, 17:54 / #
ok get this. I am going to Warsaw in 2 weeks. I made an online reservation on Saturday through their online form. I called today to confirm it as they did not reply to me. The man said i must make reservation online. I said "i did" He said "we don't have anything for you". Me> "can I make a reservation with you now?" Him> "You must do on the internet". Me> "I already did it 24 hours ago". He asked what website i was on. I gave him the address. It was correct, but i didnt have ."com".pl SO i typed in the ".com" into it and got to the exact same website. me> "why must i have the internet to make a reservation and you can't do it for me?" him> "thats a good question" me> "you work at reception yes?" him> "yes" Me> "so who can i talk to to make a reservation?" him> "online" me> "I have traveled all over the world, made reservations to hotels all over the world, and this is the first time in 40+ years i can't make a reservation on the phone." him> "ok." Me> "thanks for wasting my time and money, I will spend 1000PLN at another hotel" *click great customer service. :/

pgtxThreads: 49 Posts: 6,327 Joined: Feb 14, 09 MEMBER	May 10, 09, 18:00 / #
i'm surprised he spoke English... the same has happened to me in the US... i just made a reservation in a different hotel...