Michele Mormino: 1) How can I cancel some orders I did by mistake (they're still not completed)? 2) I read that payment via credit card is possible only for experienced members, and that new ones must use bank transfer. If I go in a bank here (BPH, or ING direct, for example) with the IBAN code of the seller and the cash I should be able to do the transfer even if my bank account belongs to a different bank (an italian one) isn't it? 3) How can I contact the website's help? When I try to do it they say me that I have to fill in a form, but I cannot open it. Is there an e-mail address to whom I can just send some simple questions?
I know this thread is old, but for any other interested parties.
1. You cannot cancel orders per se. If the seller wanted to they could easily take you to court and have you not only pay for the item, but thousands of zl in court costs. Why? You entered a contractual obligation to purchase the item. In reality all you'll get is negative feedback, possibly your account suspended.
2. Credit card payment is possible through the Place z Allegro option, but the seller must accept Place z Allegro payments in the first place. If they do not, you have to pay by bank transfer. Dont bother going to banks, just go to your local post office, you want to make a Wplata na rachunek bankowy, you need to fill out this form but it's all in Polish, have someone help you. You pay like a 1zl fee.
3. Allegro pretty much has no customer help of any kind. Maybe things changed, but I doubt it.
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