Internet provider in Krakow

zoogleThreads: 6 Posts: 47 Joined: Nov 21, 07 ♂	Feb 22, 08, 21:57 #1
Does anyone have any experience with internet providers in the Krakow area? I will be in the city, not the outskirts. Something at least 2mbit prefferably.

inkrakow	Feb 23, 08, 04:29 #2
GH Net seem to be pretty ubiqutous. Their network isn't bad but their customer service is poor.

groovygThreads: 1 Posts: 51 Joined: Jun 18, 07 ♂	Mar 6, 08, 05:45 #3
ghnet, aster, upc, netia, tele2, noeostrada and there are many more regional ones depends on your location, most companies only do certain areas neostrada is everywhere and so is netia with its wimax

zoogleThreads: 6 Posts: 47 Joined: Nov 21, 07 ♂	Mar 23, 08, 19:02 #4
Thanks guys, I'm gonna be right off of "Opolska" by the Post office.

♂

Edited by: jkn005 Mar 23, 08, 19:50 #5

Well you can get different services, but TP "neostrada" owns the monopoly on the phone lines and networks in all of Poland. With the exception of GHNet and UPC, the rest have to deal with TP in some shape or form. For example netia has to ask for permission from TP to use their lines, then they can resell the service to you. It can take a minimum of two weeks just to get TP to sign off on that transfer.

TP's customer service is horrible. But when you have a monopoly does it really matter? Netia I hear has better customer service, but you have to deal with TP initially when signing up. Netia handles all that, but you still have to wait for the great people at TP to actually do something.

GHNet and UPC have their own networks I believe, but they don't cover a large area. So if your lucky they might offer a service where you live, but they most likely won't.

PlotinThreads: 5 Posts: 25 Joined: Jan 19, 08 ♂	Mar 23, 08, 20:01 #6
inkrakow wrote: GH Net seem to be pretty ubiqutous. Their network isn't bad but their customer service is poor. I have GH Net in the apartment I rent in Krakow at the moment.. For me this is very good. I have not had any problems with their service.. Just installed wi-fi and needed to change settinging from them. They fixed it at once..

zoogleThreads: 6 Posts: 47 Joined: Nov 21, 07 ♂	Mar 26, 08, 18:24 #7
Plotin wrote: I have GH Net in the apartment I rent in Krakow at the moment.. For me this is very good. I have not had any problems with their service.. Just installed wi-fi and needed to change settinging from them. They fixed it at once.. Did you have to buy the equipment or is it included in the monthly fee?

groovygThreads: 1 Posts: 51 Joined: Jun 18, 07 ♂	Mar 31, 08, 16:46 #8
it's not true that most companies work with tp, actually there are very few of them, e.g. netia and tele2, but netia offers wimax by now @zoogle - you don't need to buy equipment to use ghnet

Foreigner

Aug 5, 09, 10:02 #9

Hello All,

I am an international executive living in krakow for the last 2 years. Though GH Net does provide stable internet connection (except for rare interruptions) they are very cunning and do cheat a lot, especially if you do not speak polish.

They are madly money minded than service minded. So, if you are expecting good and honest service - STAY AWAY FROM GH NET.

They will do anything to take money from you. Even to the extent that they will not think to cheat you on the contract you sign. They wilfully hide all the clauses in the contract to foreigners and do not bother to explain the contract in English.

Once you have signed the contract, they do not treat you well and grab your money without mercy. In my opinion, GH Net does not grow by good service, but by grabbing money from customers as much as they can.

So, do not take contract with GH Net unless you have no other option – especially if you are an foreigner living in Krakow.

ozdanThreads: 11 Posts: 70 Joined: Jan 18, 08 ♂	Nov 14, 09, 12:29 #10
This is a pretty old thread but i thought i would revive it and see if anything has changed on the ISP market lately? I was going to recommend GH to a friend because they offered short contracts and sound like they have a fast turnaround time with setup. However I just read the above disgruntled post and am wondering if others have shared this experience.

frdThreads: 8 Posts: 1,956 Joined: Feb 3, 09 ♂	Nov 14, 09, 12:33 #11
UPC have added 120Mbit package to their selection. I don't know if it's available in Krakow because I've seen these leaflets in Katowice..

netiasucks

Jan 15, 10, 12:26 #12

I had TP and switched to Netia and wait for more then 2 month now for my internet.
We called only this week more then 5 times, and they told that everything is arranged but my line is and stays dead, uplink is down, althrough correct parameters.

They told me now on the phone that i need other hardware and cables because Netia uses different then TP and I am asking myself why they did not tell this before and send this to us?

My girlfriend is pissed off because they even can't help her on the phone since days and she should call back everyday "tomorrow" because now they suddenly have a technical problem.

With Neostrada I did not have these ******* problems.

♂

Jan 15, 10, 12:35 #13

netiasucks:

I had TP and switched to Netia

The problem with Netia is that it belongs to the same group of quality as TP, prices are a little bit smaller but sometimes it might be hard to arrange anything with them. The reason is because they are leasing the infrastructure and cable from TP SA who is the owner of all cables and infrastructure build during communism. So basically you are getting exactly the same landline quality through the same wires you did earlier.

convexThreads: 46 Posts: 7,185 Joined: Nov 25, 09 ♂	Jan 15, 10, 12:57 #14
UPC has treated me well. 20/2 package right now... the 120mb fiber to the house isn't much more expensive...might be time for an upgrade.

frdThreads: 8 Posts: 1,956 Joined: Feb 3, 09 ♂	Jan 15, 10, 13:00 #15
120Mb.. wow.. what do you need this speed for beside porn?

convexThreads: 46 Posts: 7,185 Joined: Nov 25, 09 ♂	Jan 15, 10, 13:17 #16
Only porn.

BrutalButcherThreads: 1 Posts: 623 Joined: Nov 10, 09 ♂	Jan 15, 10, 13:18 #17
convex: Only porn. Word.

HarryThreads: 62 Posts: 8,508 Joined: May 2, 07 ♂ [Suspended]	Jan 15, 10, 14:30 #18
convex: Only porn. HD porn.

frdThreads: 8 Posts: 1,956 Joined: Feb 3, 09 ♂	Jan 15, 10, 14:32 #19
120Mb? Full hd porn 1080p

groovygThreads: 1 Posts: 51 Joined: Jun 18, 07 ♂	Jan 22, 10, 22:12 #20
frd: The reason is because they are leasing the infrastructure and cable from TP SA who is the owner of all cables i have encountered this before - in general, companies that work via tp might give you a bad technical service, i would guess that maybe tp is giving THEM a bad service so to hurt their business. just a guess.

Newtokrakow

Feb 20, 10, 18:33 #21

Hi,
iam new to krakow and thinking of taking an apt in mogilska , on the main road.
there is no internet there and i have to get a connection.
Would like to know how it works here, what options do i have, any services that
are good and the ones that need to be avoided.

I prefer wireless. but if one can suggest other options as well, if they are good.
I need unlimited access. I dont need a tv or a phone, just internet.

Thanks in advance.

♂

Dec 13, 11, 22:25 #22

I ordered Neostrada from Orange over a month ago they told me the telephone line would be fitted within 1 week, and the internet 2 days later.

2 weeks later TP came and fitted the telephone line, 4 weeks later I still have no internet.

There is communal internet in the apartment but its only 2mb/s and shared between 10+ apartments.

Am I within my rights to cancel the contract and switch to UPC for 120mb/s?

Neostrada 20mb or UPC 120mb i was badly advised on what broadband to take and my apartment is on Straszewskiego?

satmanukThreads: 1 Posts: 19 Joined: Oct 3, 11 ♂	Dec 14, 11, 00:19 #23
I just tried to order UPC online butUnfortunately, UPC services are not available at the address: Krakow, Straszewskiego 9!!! so frustrating.. Do I have to stick with neostrada after all and only 20mb?

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