Returning items for Refund/Credit Note

POLAND . The Unofficial Guide

vndunneThreads: 72 Posts: 340 Joined: Jan 12, 07 ♂	Edited by: vndunne Jun 16, 10, 10:58 #1
Hi. I am just wondering what the story is in relation to returning items and getting a refund/credit note. Due to a brief moment of colour blindness, I bought covers for a chair which are totally inappropriate and would like to bring them back. They are in the original packaging and everything. I bought them in IKEA. Thanks vincent

♂

Jun 16, 10, 11:08 #2

vndunne:

Hi. I am just wondering what the story is in relation to returning items and getting a refund/credit note. Due to a brief moment of colour blindness, I bought covers for a chair which are totally inappropriate and would like to bring them back. They are in the original packaging and everything. I bought them in IKEA.
Thanks
vincent

I can't remember the maximum days post-purchase, but my ex bought some stuff from there, and after we split up, I took the boxes back and got a refund for her.

That was about 4 weeks after purchase. It's usually 28-45 days with most stores, and they give a full refund if the item is unopened/unused.

vndunneThreads: 72 Posts: 340 Joined: Jan 12, 07 ♂	Jun 16, 10, 12:12 #3
Thanks NorthMancPolak, That is good to know. I only bought the stuff yesterday so I should be good to bring them back. Have not opened any of the packages...i was quick to realise the colours would not work..:-( Vincent

plk123Threads: 30 Posts: 6,412 Joined: Aug 29, 07 ♂	Jun 17, 10, 06:41 #4
why ask here instead of calling up IKEA to find out for sure? hmm

vndunneThreads: 72 Posts: 340 Joined: Jan 12, 07 ♂	Jun 17, 10, 10:59 #5
Plk123 - becasue i do not speak polish so a telephone call would be pointless. If you cant be helpful, please dont bother.

amarcushart

Mar 19, 11, 04:07 #6

IKEA is full of it... Folks need to file a lawsuit agains their ambiguous return policy. I purchased a book shelf for a room. Got it home, put two small pieces together... #1 the instructions are not customer friendly and easy to follow, as they claim... #2 the color did not match to my taste the other furniture in the room.

I repacked the few things that were taken out of the box. Because the store would be closed by the time I get back there, I went the next day. Too my surprised and uproar, I was told that a instore credit would be given, because the the purchase is not in its original packaging... and that it was used... I could not believe this rediculous ambiguous policy. I spent $180.00 on this bookshelf, and therefore wanted my money back on my card, not some instore credit. I don't shop at IKEA for that. If it was $20.00 or something, I wouldn't have mind the instore credit. I then asked to speak to the manager. Some lady came over, and then some guy came over, who was claiming to be the manager on duty. Neither gave me a satisfactory answer. I then asked to speak to the store manager. She was not in, but I was given her number. So I left a message, and followed up with another call the next day. She replied of being informed about the matter with the folks that I spoke to... She took their position. I replied that this is unacceptable, and further action would be taken. She asked me was I threatening her. I replied of course, no, but further action would be taken. I called the corporate office and could not get through to a live person besides the operatior. I left a message for someone to call me in 24 hours. The IKEA Receipt does not say anything about an instore credit. The term "original packaging" is ambiguous... and so is "not used". There was no large posted sign that says anything about an instore credit...How can companies get away with this... What happened to customer service? In my belief, it pure greed, especially in difficult economic times. I plan to fight this to the top, and get what is justly due back to me. This is my hard earned money... The merchandise is brand new. It can be resold. IKEA Customers beware. Let's stick together and hold this company accountable for the unfair greedy practices.

delphiandomineThreads: 42 Posts: 9,954 Joined: Nov 25, 08 ♂ [Suspended]	Mar 19, 11, 12:31 #7
amarcushart: The term "original packaging" is ambiguous... and so is "not used". Original packaging means just that - original packaging. I'm not surprised you had problems with IKEA furniture if you can't even figure out the phrase "original packaging". Not used is also rather simple - it means "not used", as in "new and untouched".

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Mar 19, 11, 16:34 #8

vndunne:

Due to a brief moment of colour blindness, I bought covers for a chair which are totally inappropriate and would like to bring them back

amarcushart:

the color did not match to my taste the other furniture in the room.

The time for that is before you buy, not after you take it home, open it and change your mind. It isn't as if you're buying unseen.

delphiandomine:

Not used is also rather simple - it means "not used", as in "new and untouched".

Yes.

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Returning items for Refund/Credit Note - Specifically IKEA