Airline tickets from LOT... changing flights.

♂

Jan 30, 11, 21:51 #1

I called up LOT today to ask some questions about airline tickets, and they told me all the information is on the website. The customer service representative probably just wanted to end the conversation quickly so she could have some kielbasa. Anyway, I could not find all the information on their website. Here are my questions:

1. If I get a refundable (or economy flex) ticket, how many times am I allowed to change my flight?

2. If on a refundable ticket, do I need to pay the difference between what I paid and the ticket price of the new date? If so, what if the new ticket price comes out cheaper than what I paid? Will I get a refund?

3. What's the latest notice I can give them to change my flight to a new date? Can I change my flight as late as 1 day before my current departure date?

4. If you change your flight, do you still have to pay additional taxes on the new ticket?

5. If I buy a non-refundable ticket (or economy saver), is there a cut off time period where I cannot change my flight anymore? I know that you can change your flight after you pay 100 EUR, but I wasn't sure if you can still change your flight 1 day before your current departure date.

.... and the reason I am asking is this. My mother-in-law will be coming to visit with us. However, we may want her to stay with us a little bit longer (a few extra months) just to help us when my wife starts her new job and school. I know that a B-2 tourist visa is allowed up to 6 months of stay, but the actual length of stay is determined by the customs officer. If we can get her to stay for up to 1 year, then she'd be able to help us with the household (i.e., cook and clean) while we adjust to a new schedule.

Thanks!

just helping

Jan 31, 11, 12:35 #2

1. You can change your flight as many times as you want (up to a 6 month period after you booked your first ticket I think)

2. You will pay the difference of the ticket price (if there is any) plus 50 Euro penalty plus a service fee of about 20 Euro

Example: If you bought a ticket for 200 Euro and you change it to a ticket that costs 300 Euro, you will need to pay the difference plus the penalty plus the service fee

so 100 (ticket difference) + 50 (penalty) + 20 (service fee) = 170 Euros extra

I don't think you will get a refund if you find a cheaper ticket.

3. You can change the ticket up to 24 hours before the flight

4. No additional taxes have to be paid, just the difference between the tickets, penalty and service fee.

5. The cut off period it 24 hours before the flight

This is from the LOT website:

ECONOMY SAVER: No refund. Date/flight change allowed for 50 EUR.

ECONOMY SEMI-FLEX: Wholly unused ticket might be refunded with 50% penalty. Date/flight change allowed for 25 EUR.

ECONOMY FLEX: Refundable. Flight/date changes free of charge.

BUSINESS: Refundable. Flight/date changes free of charge.

QacerThreads: 44 Posts: 120 Joined: Jul 9, 07 ♂	Feb 3, 11, 01:21 #3
Thank you! :-) What country are you searching from? In the US, the Economy Saver rate is 100 EUR and Economy Flex is 50 EUR.

Lokis	Sep 10, 11, 22:42 #4
PLL LOT Today I changed my flght date in Economy Flex. i should pay 100 Euro, they charge me 250$ I will never purchase or use services from these scammers again. I just want to warn everyone about the horrible services they provide.

OWELL

Sep 11, 11, 05:59 #5

I just want to warn everyone about the horrible services they provide.

Pal Lot in my opinion is the best airline to travel to poland from usa atleast,whenever a flight to usa is cancelled if you dont reside in warsaw they provide you a hotel transportation and food(hotel is usually gromada or sheraton) whereas other airlines just legally can and will tell you to come at a later date this has happened with me with lufthansa(let us f**k the hostesses and never see again) but lot always provided me accomodation and usually they charged me 150$ to change tickets which again depends what kind of tickets you buy as I always buy cheapest one.

delphiandomineThreads: 42 Posts: 9,954 Joined: Nov 25, 08 ♂ [Suspended]	Sep 11, 11, 10:09 #6
whereas other airlines just legally can and will tell you to come at a later date this has happened with me with lufthansa They legally can't, but don't let that stop you, huh?

OWELL	Sep 11, 11, 16:08 #7
They legally can't, but don't let that stop you, huh? read the fine print if you can get an actual ticket and the warsaw pact they are not responsible...lets face it how many tourists are stranded on airports when a storm or any other natural disaster strikes and the flights are cancelled they are all staying sleeping on airports without even a bed.GET SMART SUNSHINE:)

delphiandomineThreads: 42 Posts: 9,954 Joined: Nov 25, 08 ♂ [Suspended]	Sep 11, 11, 16:12 #8
read the fine print if you can get an actual ticket and the warsaw pact they are not responsible...lets face it how many tourists are stranded on airports when a storm or any other natural disaster strikes and the flights are cancelled they are all staying sleeping on airports without even a bed.GET SMART SUNSHINE:) You need to familiarise yourself with EU261/2004 before making such comments.

OWELL	Sep 11, 11, 16:15 #9
You need to familiarise yourself with EU261/2004 before making such comments. dont need to cuz fake advisors like you will just not admit and put them poor eastern immigrants at risk.BTW hows your cheap high life going in Poland????

OWELL

Edited by: Moderator Sep 11, 11, 16:20 #10

You need to familiarise yourself with EU261/2004 before making such comments

sorry couldnt resist you quote did you seriously read that? and if you did then i have a serious question for you...are you really and idiot or you just act like one?
Read that again and then post i mentioned natural causes,and not when an airline makes a mistake and over books or jus cant provide the class they booked for:)

cut the insults

PWEIThreads: 5 Posts: 894 Joined: Jul 28, 11 ♂	Sep 11, 11, 17:49 #11
Read that again and then post i mentioned natural causes,and not when an airline makes a mistake and over books or jus cant provide the class they booked for:)WHIMPO! Even when the delay or cancellation is due to natural causes, airlines in the EU are legally required to pay for hotel accommodation and meals. But do feel free to demonstrate your stupidity by claiming otherwise.

WroclawThreads: 77 Posts: 7,404 Joined: Apr 1, 06 ♂ [Moderator]	Sep 11, 11, 19:55 #12
airlines in the EU are legally required to pay for hotel accommodation and meals isn't this related to the time/length of the delay.

delphiandomineThreads: 42 Posts: 9,954 Joined: Nov 25, 08 ♂ [Suspended]	Sep 11, 11, 22:42 #13
isn't this related to the time/length of the delay. It depends, but an outright cancellation pretty much triggers automatic hotel/compensation. The problem is that they frequently deny this at the time - but the courts all over Europe have been enforcing it. What's insane about the system is that buses, ferries and trains aren't covered by the same kind of rules.

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